Frequently Asked Questions
How can we help?
Find answers to some of the most common questions about Assistome, our services and how our support works.
About Assistome
Find out what Assistome does, who our support is for and the areas we cover.
Includes:
- What does Assistome do?
- Who can benefit from Assistome?
- Is Assistome a care agency?
- What areas do you cover?
Services & Flexibility
Learn more about the support we provide and how it can adapt around your needs.
Includes:
- What can Assistome help me with?
- Can I choose how I use my support time?
- Can my support change from one visit to the next?
- Do you offer one-off or occasional support?
- What if my needs or circumstances change?
Booking & Pricing
Everything you need to know about arranging support, consultations, prices and bookings.
Includes:
- How do I arrange support?
- What happens during the initial consultation?
- How much does Home & Lifestyle Support cost?
- Is there a minimum booking?
- Can I change or rearrange an appointment?
- Do you charge for travel?
Regular Support & Plans
Explore regular support and our monthly Support Plans to find an option that works for you.
Includes:
- Can I arrange regular support without choosing a Support Plan?
- What's the difference between regular support and a Support Plan?
- What Support Plans do you offer?
- Are Support Plans better value?
- Can I still choose what I need help with if I'm on a Support Plan?
Trust, Safety & Insurance
Find out about our safeguarding approach, professional checks, insurance and how we protect your privacy.
Includes:
- Why is safeguarding important to Assistome?
- Are your Home & Lifestyle Support Professionals DBS checked?
- Do you continue to carry out checks after someone joins Assistome?
- Is Assistome insured?
- How do you protect my privacy and personal information?
- What makes Assistome different?
Family & Trusted Contacts
Information for customers, families and trusted contacts about arranging support and staying involved.
Includes:
- Can a family member or trusted person be involved?
- What if I'm arranging support for someone else?
- Can Assistome keep my family or someone I trust updated?
- Can I have the same Home & Lifestyle Support Professional?
Still have a question?
Can't find what you're looking for? Get in touch and we'll be happy to answer any questions and discuss how Assistome could help.