Our Story
Assistome was created to provide trusted, flexible home and lifestyle support that helps make everyday life easier.
Founded by Kelly, whose professional experience includes policing and Trading Standards alongside wider experience supporting and safeguarding people, Assistome brings together practical support with a strong understanding of trust, safety and the importance of treating every customer as an individual.
Why Trust Matters to Me
For me, trust is one of the most important parts of providing support in someone's home.
Before starting Assistome, my professional experience included serving as a police officer with the Civil Nuclear Constabulary and working within Trading Standards, alongside wider experience supporting and safeguarding people.
During my time in Trading Standards, I worked with people affected by scams, fraud and exploitation and saw first-hand the impact that being taken advantage of can have.
That experience reinforced just how important it is to have people you can genuinely trust, particularly when you're inviting someone into your home or relying on them for support.
It has helped shape the way I've built Assistome. Trust and safeguarding aren't simply things we talk about — they're at the heart of how we work, from the people we recruit and the standards we set to the way we approach each individual customer.
I've also experienced first-hand how much of a difference practical support can make. At a particularly busy time in my own life, having some additional help at home with cleaning made a real difference — giving me back valuable time and making everyday life that little bit easier.
I wanted Assistome to provide more than practical help. I wanted to create a service where people could feel confident about who they were welcoming into their home, while receiving friendly, reliable support that makes everyday life easier.
Assistome is about more than completing tasks — it's about building trusted relationships and making a positive difference to people's everyday lives.
Kelly
Founder, Assistome
Bridging the Gap
Through my previous work, I also saw first-hand that people and families could still need practical support, reassurance and companionship long after formal services had ended.
Assistome was created in part to help bridge that gap — providing trusted, flexible support with everyday life when formal services may not be available, appropriate or needed.
Today, that same approach extends to anyone who would benefit from a trusted helping hand with everyday life.
Our Mission
To make everyday life easier through trusted, flexible home and lifestyle support that puts people, safety and wellbeing first.
We want customers to feel confident about who they are welcoming into their home and comfortable knowing that the support they receive will be reliable, respectful and tailored around them.
Our Values
Our values shape the way we work and the support we provide.
Professionalism
Providing a dependable service and maintaining high standards in everything we do.
Trust
Building relationships based on honesty, integrity and confidence.
Reliability
Being someone our customers can depend upon.
Respect
Respecting each person's home, circumstances, privacy and choices.
Person-centred support
Listening to what matters to each customer and tailoring support around them.
Our Vision
To build a trusted local service that people and families feel confident turning to whenever they need a helping hand with everyday life.
As Assistome grows, our aim is to broaden the ways we can support our local community while maintaining the personal, trusted approach on which the service was founded.
Find out how Assistome could support you
Whether you're looking for regular support or simply an occasional helping hand, we'd be happy to talk about what would make everyday life easier for you.